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Terms & Conditions

Last updated: August 30, 2026

These Terms & Conditions (“Terms”) govern your access to and use of the website weiqihair.com (the “Site”) and the purchase of products and services from Xuchang Weiqi Hair Products Co., Ltd. (“WQ Hair”, “we”, “us”, or “our”), a human hair products manufacturer based in Xuchang, Henan Province, China.

By browsing the Site, placing an order, or otherwise using our services, you agree to be bound by these Terms. If you do not agree, please do not use the Site.


1. About Our Products

All of our products are made from natural human hair and produced in our own factory in Xuchang, China. Because human hair is a natural material, the following variations are normal and are not considered defects:

  • Slight differences in color, texture, density, or length between batches;
  • Natural shedding during the first few wears, which reduces after initial washing;
  • Differences between product photos and the physical item due to screen display, lighting, or photography.

Please review product descriptions, specifications, and images carefully before ordering. If you have questions about a specific product, contact us at [email protected] before placing your order.

2. Eligibility and Use of the Site

You must be at least 18 years old, or the age of majority in your jurisdiction, to place an order. You agree to use the Site only for lawful purposes and in a manner consistent with these Terms.

3. Orders and Acceptance

All orders placed through the Site are subject to our acceptance. We may refuse, cancel, or limit any order in our sole discretion, including orders that appear to result from pricing errors, suspected fraud, or that exceed reasonable wholesale quantities.

When you place an order, you will receive an order confirmation. A contract is formed only when we confirm acceptance of your order and (where applicable) receive payment.

For wholesale, OEM, or bulk inquiries, orders and terms are confirmed separately in writing (by email, quote, or sales order) and that written agreement governs to the extent it differs from these Terms.

4. Pricing, Payment and Taxes

  • All prices are stated in the currency shown on the Site and may change at any time without notice.
  • Payment methods are those displayed at checkout (such as PayPal, credit card, or bank transfer). Payment must be received in full before an order is produced or shipped, unless otherwise agreed in writing.
  • You are responsible for any applicable taxes, duties, customs, and import fees imposed by your country. If we are required to collect tax, it will be added at checkout.

5. Custom Orders (OEM / ODM / Private Label)

We offer customization services including private label, custom packaging, custom color and length specifications, and Made-to-Order (MTO) production.

  • Custom orders are non-cancellable and non-refundable once production has begun.
  • Lead time for custom orders may differ from standard products and will be confirmed before you place the order.
  • Custom specifications are final after you approve the sample or production details; deviations from approved specifications should be reported promptly as set out in Section 8.

6. Production and Lead Times

Standard in-stock items usually ship within the lead time stated on the product page. Production time for custom orders is confirmed at the time of order. Lead times are estimates only and are not guaranteed; we will not be liable for delays caused by factors beyond our reasonable control.

7. Shipping and Delivery

  • We ship worldwide via courier, air, or sea freight as agreed at checkout or in your order confirmation.
  • Risk of loss passes to you upon delivery to the carrier. We are not responsible for delays, loss, or damage caused by the shipping carrier or customs, although we will help you pursue claims where possible.
  • Please inspect your package upon delivery. If the outer packaging is visibly damaged, note it with the carrier when you sign for delivery and notify us within 48 hours.

8. Inspection, Returns and Refunds

Because wigs and hair extensions are personal-care products for hygiene reasons, we only accept returns for quality problems (manufacturing defects), not for change of mind.

Quality claims must be reported within 7 days of delivery by emailing [email protected] with:

  • Your order number;
  • Photos and/or a short video clearly showing the issue;
  • A brief description of the problem.

After we review the evidence:

  • Defective or incorrect items will be replaced or refunded, at our option. We may ask you to return the item or to dispose of it with photographic proof.
  • Normal natural-hair variation (see Section 1) is not eligible for refund or replacement.

No returns will be accepted without prior written approval. Approved return shipping costs are agreed on a case-by-case basis.

9. Warranty and Disclaimer

We warrant that our products will be free from manufacturing defects at the time of dispatch. To the maximum extent permitted by law, this is the only warranty we provide, and we make no other express or implied warranties, including warranties of merchantability or fitness for a particular purpose.

Because human hair is a natural, perishable material, its appearance and longevity depend on care and handling. We are not responsible for damage caused by improper care, bleaching, dyeing, heat styling, or failure to follow care instructions.

10. Intellectual Property

All content on the Site — including text, images, logos, graphics, and product designs — is the property of WQ Hair or its licensors and is protected by applicable intellectual property laws. You may not copy, reproduce, distribute, or use our content or designs without prior written permission, except for your own private, non-commercial use.

11. Limitation of Liability

To the maximum extent permitted by law, WQ Hair shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or goodwill, arising out of or related to your use of the Site or purchase of our products. Our total liability for any claim arising from an order shall not exceed the amount you paid for that order.

12. Privacy

Our collection and use of your personal information is described in our Privacy Policy. By using the Site you consent to the processing described there.

13. Force Majeure

Neither party shall be liable for failure or delay in performance caused by events beyond its reasonable control, including natural disasters, war, civil unrest, epidemics, government action, fire, floods, or disruptions to transportation, power, or communications.

14. Governing Law and Disputes

These Terms are governed by the laws of the People’s Republic of China. Any dispute arising from or related to these Terms or your purchase shall first be resolved through friendly negotiation. If negotiation fails, the dispute shall be submitted to the courts of the competent jurisdiction in Xuchang, Henan Province, China.

15. Changes to These Terms

We may update these Terms from time to time. The “Last updated” date at the top of this page indicates when the Terms were last revised. Continued use of the Site or placement of an order after changes are posted constitutes your acceptance of the revised Terms.

16. Contact Us

If you have any questions about these Terms, or about an order, please contact us:

Xuchang Weiqi Hair Products Co., Ltd.
7th Floor, Yipin Lanwan, Intersection of Weiwen Road & Xinxing Road
Weidu District, Xuchang City, Henan Province, China 461000
Email: [email protected]
Phone / WhatsApp: +86 178 9592 7931

Frequently Asked Questions

WQhair FAQ

Straight answers about our human hair wigs - quality, wear and care for retail buyers, plus MOQ, customization and shipping for wholesale and OEM partners.

Retail Customers 19 questions

Everything about quality, installation, care and styling.

Q1Is your hair 100% human hair? What is the difference between your hair and "virgin hair"?

Yes, all WQhair products are 100% human hair. We mainly provide premium virgin human hair - unprocessed human hair with full cuticle-aligned strands, ensuring an ultra-natural texture, minimal tangling and a long lifespan. We also supply raw human hair for clients who need higher-grade unprocessed options.

Q2How long do human hair wigs last? Will they shed or tangle?

With proper daily care, our 100% human hair wigs can last 1-3 years. All strands are strictly cuticle-aligned, which greatly reduces shedding and tangling. Lifespan depends on hair grade, wig craftsmanship, temperature exposure and maintenance habits. Simple daily care can significantly extend durability.

Q3Can I dye or bleach my wig at home? Will it damage the hair?

Virgin and raw human hair can be dyed and bleached. However, extreme light tones require strong bleach and may cause minor dryness. If you need blonde or ultra-light colors, we recommend purchasing our finished 613 blonde wigs directly. Our factory pre-selects high-tolerance hair for bright colors to avoid damage caused by forced bleaching.

Q4Do glueless wigs really stay on without glue? Are they beginner-friendly?

Yes. Our glueless wigs use a pre-cut lace and adjustable elastic band design - no glue or gel needed. They are beginner-friendly, skin-friendly and will not damage your hairline during repeated wear. You can finish installation in 3-5 minutes every day.

Q5What is the difference between V part, U part and headband wigs? Which should I choose?

All are beginner-friendly no-glue styles:

  • V part wig: fast installation with a small V-shaped opening for natural blending
  • U part wig: larger opening for a more natural hairline transition
  • Headband wig: zero lace cutting needed - the most convenient for daily wear

Choose a headband wig for super-fast styling; choose V or U part if you need a realistic parting effect.

Q6What is the difference between a lace frontal and a lace closure?

A lace frontal (13x4 / 13x6) covers the entire hairline, supporting free parting, ponytails and diverse hairstyles with high flexibility. A lace closure (4x4 / 5x5 / 6x6) covers only the top head area at a more affordable price. Choose a frontal for versatile styling; choose a closure for cost-effective daily looks.

Q7Do your products have an odor? How should I care for them on arrival?

All products are professionally cleaned and disinfected at the factory, so there is no chemical odor. We suggest washing with a mild shampoo on first use for the best soft, fresh result.

Q8What hair density should I choose? What is the difference between 130%, 150% and 180%?

Density defines hair fullness:

  • 130%: natural everyday thickness
  • 150%: medium fullness - the best-selling, most popular option
  • 180%-200%: thick, luxurious volume for photoshoots, parties and styling

Choose based on your daily wear or professional styling needs.

Q9Can I return or exchange my wig if I am not satisfied?

We support 100% buyer protection. Defective items, wrong items, or items inconsistent with the description can be returned or exchanged under our policy terms. Please contact our customer service within the valid after-sales period.

Q10Can I curl, straighten or heat-style my wig?

Yes, real human hair supports heat styling. You can straighten, curl and restyle freely. We suggest keeping the temperature under 180 degrees Celsius to protect hair quality and prolong its life.

Q11Will my wig get frizzy?

Our cuticle-aligned hair effectively prevents frizz. With regular moisturizing care, the hair stays smooth and silky for a long time. Improper high-temperature styling or lack of care may cause slight frizz.

Q12Do your lace colors match different skin tones?

We offer multiple lace tones: transparent, medium brown, dark brown and HD invisible lace - perfect for light, brown and dark skin tones for a natural scalp effect.

Q13What is the difference between HD lace and regular lace?

HD lace is ultra-thin and breathable, melts perfectly into the skin, and is invisible and undetectable. It creates a real scalp effect without extra powder or foundation. Regular lace is durable and cost-effective for daily use.

Q14Can I wear my wig in the rain or while sweating?

Yes. Our wigs fit daily sports, sweating and rainy weather. After sweating or getting wet, simply air-dry naturally and comb gently to keep the smooth texture.

Q15Do I need to remove my wig every day? Can I sleep in it?

We recommend removing the wig before sleeping to avoid friction tangling. If you need long-term wear, use a silk night cap to reduce friction and protect hair lifespan.

Q16How can I tell if the hair is real? Do you support inspection?

All our wigs are 100% real human hair. Real human hair burns slowly with white smoke and crushable ash; synthetic hair burns fast with black smoke and hard residue. We fully support customer inspection and verification.

Q17Why is your hair smoother and less likely to tangle than other suppliers?

We strictly use single-direction, cuticle-aligned technology. Most factory hair has reversed cuticles, which cause tangling. Our aligned cuticles keep the hair smooth, silky and tangle-free long-term.

Q18Is your hair processed with harsh chemical acid washing?

No. Our virgin and raw hair is unprocessed - no acid washing, no silicone coating, no fake gloss. The hair keeps its original, healthy human hair texture.

Q19Are bob wigs suitable for everyday wear and commuting?

Yes. Our bob wig series is lightweight, neat, breathable and super easy to maintain. It is the most popular daily style for office, travel and casual looks.

Wholesale & OEM Buyers 23 questions

MOQ, customization, shipping, payments and long-term cooperation.

Q20What is your minimum order quantity (MOQ)?

We support flexible MOQs. Stock items have low minimum orders. Custom color, custom density, logo packaging and private-label orders have adjustable MOQs. Please send your detailed requirements for an exact MOQ and wholesale price.

Q21What customization services do you offer? How far can you customize?

We support full customization: hair texture, length, color, density, lace type, wig structure, private-label logo, custom boxes, tags and package design. We provide one-stop OEM and ODM service for your hair brand.

Q22How long does it take from order to delivery?

Stock orders ship within 1-3 working days. Custom orders take 7-12 working days of production. Global shipping takes 5-12 days depending on the destination. We guarantee a stable lead time for bulk orders.

Q23Where is your factory? Can I visit it?

Our factory is located in Xuchang, China - the world-famous hair capital with a complete industrial chain. Our team has over 13 years of production experience. Factory visits are warmly welcomed by appointment.

Q24How do you ensure consistent quality for bulk orders?

We have served over 25,000 global clients and export more than 20,000 pieces monthly. For bulk orders, we provide pre-production samples for confirmation and support third-party inspection to ensure uniform quality, color and texture.

Q25What payment methods do you accept? Is my payment secure?

We support secure international payment methods and provide 100% buyer protection. All transactions are safe and traceable for wholesale clients.

Q26Where do you source your hair? Raw hair vs virgin hair - which should I choose?

Our raw hair is sourced from high-quality Vietnamese and Burmese human hair with full cuticles aligned. Raw hair is the highest grade with zero processing. Virgin hair is premium, unprocessed hair with great cost performance. Choose raw hair for high-end brand positioning; choose virgin hair for hot-selling mainstream inventory.

Q27Can you handle customs clearance and shipping documents?

Yes. We provide complete export documents, commercial invoices, packing lists and customs declaration files to support smooth global customs clearance for wholesale buyers.

Q28What other hair products do you offer besides wigs?

We supply the full hair product line: glueless wigs, lace frontal and closure wigs, V/U/headband wigs, bob wigs, human hair bundles, hair extensions, clip-in hair, bulk hair and crochet hair. One-stop hair sourcing is available.

Q29What are the advantages of choosing WQhair over other factories?
  1. 13+ years of professional production experience in the Xuchang hair industry base
  2. Stable mass production capacity (20,000+ pieces exported monthly)
  3. Full custom and private-label service
  4. Complete export documents and global shipping support
  5. Factory-direct prices with stable quality
  6. 25,000+ verified global customers
Q30I want to start working with you. What is the first step?

Simply send us your required hair style, length, quantity and customization needs. Our professional foreign trade team will provide an exact quotation, lead time and wholesale solution immediately. Factory visits are also available.

Q31Do you provide free samples? What is your sample policy?

We support custom wig samples for quality checking. Sample orders are accepted before bulk cooperation. The sample price differs from the bulk wholesale price, and a bulk-order discount is offered after sample confirmation.

Q32Can I mix different styles and lengths in one wholesale order?

Yes, we support mixed-style wholesale orders for regular stock items, helping sellers test the market with low inventory pressure.

Q33Do you support private-label brand logos and custom packaging?

Absolutely. We provide custom logo stickers, custom tags, custom gift boxes, custom silk bags and brand packaging design services for hair brand sellers.

Q34What countries do you ship to?

We ship worldwide, including the USA, Canada, UK, Europe, Australia, Africa, the Middle East and Southeast Asia, through stable and safe international shipping channels.

Q35Will I be charged customs tax when importing wigs?

Import tax depends on your country's local customs policy. For wholesale orders, we can help declare a lower reasonable value to reduce customs tax risk.

Q36Are your wigs suitable for resale and store inventory?

Yes. Our products have stable quality, a low return rate and a strong market reputation. Many Amazon, Shopify, Instagram and local store sellers cooperate with us for long-term, stable supply.

Q37Do you provide after-sales support for bulk orders?

We have a professional after-sales team for wholesale clients, supporting quality-problem replacements, technical guidance and long-term order follow-up.

Q38What is your best-selling wig style for foreign markets?

Our top trending styles are 13x6 HD lace wigs, glueless wigs, V-part wigs, water wave, body wave, straight hair and 613 blonde wigs - all with huge demand in overseas markets.

Q39Can you keep my design and brand information confidential?

Yes. We strictly protect all customer custom designs, brand logos and private-label information. We never disclose or resell client-exclusive designs.

Q40Is your hair pre-plucked and ready to wear?

Most of our lace wigs come with a natural pre-plucked hairline, baby hair and a ready-to-wear style, saving installation time for end customers.

Q41Do you provide dropshipping service?

Yes, we support global dropshipping. We ship directly to your customers with no invoice or factory logo inside the package, protecting your brand privacy.

Q42How do you guarantee no shedding and no tangling for bulk orders?

We use double-reinforced stitching technology and full cuticle-aligned raw materials. Each piece is strictly inspected before shipment to ensure minimal shedding and tangling for wholesale inventory.

Still have a question?

Send us your requirements and our team will reply within 24 hours with a tailored quote.

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📞  +86-17895927931

✉️  [email protected]

📍 7th Floor, Yipin Lanwan, Intersection of Weiwen Rd & Xinxing Rd,

      Weidu District, Xuchang, Henan, China

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