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Privacy Policy

 

Last updated: August 26, 2026

This Privacy Policy explains how Xuchang Weiqi Hair Products Co., Ltd. (“WQhair”, “we”, “us”, “our”) collects, uses, and protects your personal information when you visit our website https://weiqihair.com/ (the “Site”) or purchase our products.

By using the Site, you agree to the collection and use of information in accordance with this policy.


1. Who We Are

WQhair is a human hair wig manufacturer based in Xuchang, Henan, China. We operate the Site to sell and promote human hair wigs, bundles, closures, and extensions to customers worldwide (B2B and B2C).

If you have any questions about this policy, contact us at:

  • Email: [email protected]
  • WhatsApp: +86 178 9592 7931
  • Address: 7th Floor, Yipin Lanwan, Intersection of Weiwen Road & Xinxing Road, Weidu District, Xuchang City, Henan Province, China 461000

2. Information We Collect

We collect information in the following ways:

2.1 Information you provide directly

  • Order information: name, billing/shipping address, email address, phone number, and order details when you place an order through our store.
  • Contact information: name, email address, phone number, and message content when you contact us through our contact forms, email, or WhatsApp.
  • Account information: username, email, and password (hashed) if you create an account on the Site.
  • Customization details: hair color, length, texture, density, or other specifications you provide for custom/OEM/ODM orders.

2.2 Information collected automatically

  • Usage data: pages visited, time spent, browser type, device type, IP address, and referring URLs.
  • Cookies and similar technologies: see Section 5 below.

3. How We Use Your Information

We use your information to:

  • Process and fulfill your orders (including payment, packaging, and delivery).
  • Respond to your inquiries and provide customer support.
  • Provide quotes for wholesale and custom OEM/ODM orders.
  • Improve our website, products, and services.
  • Send order updates, and (only with your consent) promotional offers and newsletters.
  • Detect and prevent fraud, misuse, or security issues.
  • Comply with legal obligations.

4. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), we process your personal data based on the following legal grounds:

  • Performance of a contract: to fulfill orders and provide services you request.
  • Legitimate interests: to operate and improve the Site and protect our business.
  • Consent: where we send marketing communications, you can withdraw consent at any time.
  • Legal obligation: to comply with applicable laws.

5. Cookies and Similar Technologies

We use cookies and similar technologies to make the Site work and to understand how it is used:

Cookie Purpose
WooCommerce cart / session cookies Remember items in your cart and keep you logged in
Chatwoot cookies Enable the live chat widget on the Site
Analytics cookies (if enabled) Understand how visitors use the Site

You can control or delete cookies through your browser settings. Disabling cookies may affect some features of the Site (for example, the shopping cart).


6. Third-Party Services

We share data only with service providers necessary to run the Site and deliver your orders:

  • WooCommerce / WordPress: platform on which the Site runs.
  • Payment providers: to process your payments (e.g., PayPal, Stripe, or other providers we use). We do not store your card details.
  • Shipping/courier companies: to deliver your orders.
  • Chatwoot: live chat software used to answer your questions.
  • Analytics tools (if enabled): to understand Site traffic.
  • Hosting provider: stores the Site and its data on servers (likely located in China or the region of the hosting provider).

These third parties process data only on our behalf and in accordance with their own privacy policies.


7. International Data Transfers

Because we are located in China and serve customers worldwide, your personal data may be transferred to and processed in China and other countries where our service providers operate. When we transfer data from the EEA, we rely on appropriate safeguards (such as Standard Contractual Clauses) where required by applicable law.


8. Data Retention

We keep your personal data only as long as necessary for the purposes described in this policy, including legal, accounting, or reporting requirements. Order records are typically retained for the period required by tax and accounting laws.


9. Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you.
  • Rectify inaccurate or incomplete data.
  • Erase your personal data (“right to be forgotten”).
  • Restrict or object to certain processing.
  • Data portability — receive your data in a structured, machine-readable format.
  • Withdraw consent at any time where processing is based on consent.
  • Lodge a complaint with your local data protection authority.

To exercise any of these rights, contact us using the details in Section 1. We will respond within one month.


10. Security

We take reasonable technical and organizational measures to protect your personal information, including HTTPS encryption on the Site and restricted access to personal data. However, no method of transmission over the Internet is 100% secure.


11. Children’s Privacy

The Site is not intended for children under the age of 16. We do not knowingly collect personal information from children.


12. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top will reflect the most recent version. We encourage you to review this page periodically.


13. Contact Us

If you have questions about this Privacy Policy or how we handle your data, contact us at:

  • Email: [email protected]
  • WhatsApp: +86 178 9592 7931
  • Address: 7th Floor, Yipin Lanwan, Intersection of Weiwen Road & Xinxing Road, Weidu District, Xuchang City, Henan Province, China 461000
WQhair FAQ

Frequently Asked Questions

Straight answers about our human hair wigs - quality, wear and care for retail buyers, plus MOQ, customization and shipping for wholesale and OEM partners.

Retail Customers 19 questions

Everything about quality, installation, care and styling.

Q1Is your hair 100% human hair? What is the difference between your hair and "virgin hair"?

Yes, all WQhair products are 100% human hair. We mainly provide premium virgin human hair - unprocessed human hair with full cuticle-aligned strands, ensuring an ultra-natural texture, minimal tangling and a long lifespan. We also supply raw human hair for clients who need higher-grade unprocessed options.

Q2How long do human hair wigs last? Will they shed or tangle?

With proper daily care, our 100% human hair wigs can last 1-3 years. All strands are strictly cuticle-aligned, which greatly reduces shedding and tangling. Lifespan depends on hair grade, wig craftsmanship, temperature exposure and maintenance habits. Simple daily care can significantly extend durability.

Q3Can I dye or bleach my wig at home? Will it damage the hair?

Virgin and raw human hair can be dyed and bleached. However, extreme light tones require strong bleach and may cause minor dryness. If you need blonde or ultra-light colors, we recommend purchasing our finished 613 blonde wigs directly. Our factory pre-selects high-tolerance hair for bright colors to avoid damage caused by forced bleaching.

Q4Do glueless wigs really stay on without glue? Are they beginner-friendly?

Yes. Our glueless wigs use a pre-cut lace and adjustable elastic band design - no glue or gel needed. They are beginner-friendly, skin-friendly and will not damage your hairline during repeated wear. You can finish installation in 3-5 minutes every day.

Q5What is the difference between V part, U part and headband wigs? Which should I choose?

All are beginner-friendly no-glue styles:

  • V part wig: fast installation with a small V-shaped opening for natural blending
  • U part wig: larger opening for a more natural hairline transition
  • Headband wig: zero lace cutting needed - the most convenient for daily wear

Choose a headband wig for super-fast styling; choose V or U part if you need a realistic parting effect.

Q6What is the difference between a lace frontal and a lace closure?

A lace frontal (13x4 / 13x6) covers the entire hairline, supporting free parting, ponytails and diverse hairstyles with high flexibility. A lace closure (4x4 / 5x5 / 6x6) covers only the top head area at a more affordable price. Choose a frontal for versatile styling; choose a closure for cost-effective daily looks.

Q7Do your products have an odor? How should I care for them on arrival?

All products are professionally cleaned and disinfected at the factory, so there is no chemical odor. We suggest washing with a mild shampoo on first use for the best soft, fresh result.

Q8What hair density should I choose? What is the difference between 130%, 150% and 180%?

Density defines hair fullness:

  • 130%: natural everyday thickness
  • 150%: medium fullness - the best-selling, most popular option
  • 180%-200%: thick, luxurious volume for photoshoots, parties and styling

Choose based on your daily wear or professional styling needs.

Q9Can I return or exchange my wig if I am not satisfied?

We support 100% buyer protection. Defective items, wrong items, or items inconsistent with the description can be returned or exchanged under our policy terms. Please contact our customer service within the valid after-sales period.

Q10Can I curl, straighten or heat-style my wig?

Yes, real human hair supports heat styling. You can straighten, curl and restyle freely. We suggest keeping the temperature under 180 degrees Celsius to protect hair quality and prolong its life.

Q11Will my wig get frizzy?

Our cuticle-aligned hair effectively prevents frizz. With regular moisturizing care, the hair stays smooth and silky for a long time. Improper high-temperature styling or lack of care may cause slight frizz.

Q12Do your lace colors match different skin tones?

We offer multiple lace tones: transparent, medium brown, dark brown and HD invisible lace - perfect for light, brown and dark skin tones for a natural scalp effect.

Q13What is the difference between HD lace and regular lace?

HD lace is ultra-thin and breathable, melts perfectly into the skin, and is invisible and undetectable. It creates a real scalp effect without extra powder or foundation. Regular lace is durable and cost-effective for daily use.

Q14Can I wear my wig in the rain or while sweating?

Yes. Our wigs fit daily sports, sweating and rainy weather. After sweating or getting wet, simply air-dry naturally and comb gently to keep the smooth texture.

Q15Do I need to remove my wig every day? Can I sleep in it?

We recommend removing the wig before sleeping to avoid friction tangling. If you need long-term wear, use a silk night cap to reduce friction and protect hair lifespan.

Q16How can I tell if the hair is real? Do you support inspection?

All our wigs are 100% real human hair. Real human hair burns slowly with white smoke and crushable ash; synthetic hair burns fast with black smoke and hard residue. We fully support customer inspection and verification.

Q17Why is your hair smoother and less likely to tangle than other suppliers?

We strictly use single-direction, cuticle-aligned technology. Most factory hair has reversed cuticles, which cause tangling. Our aligned cuticles keep the hair smooth, silky and tangle-free long-term.

Q18Is your hair processed with harsh chemical acid washing?

No. Our virgin and raw hair is unprocessed - no acid washing, no silicone coating, no fake gloss. The hair keeps its original, healthy human hair texture.

Q19Are bob wigs suitable for everyday wear and commuting?

Yes. Our bob wig series is lightweight, neat, breathable and super easy to maintain. It is the most popular daily style for office, travel and casual looks.

Wholesale & OEM Buyers 23 questions

MOQ, customization, shipping, payments and long-term cooperation.

Q20What is your minimum order quantity (MOQ)?

We support flexible MOQs. Stock items have low minimum orders. Custom color, custom density, logo packaging and private-label orders have adjustable MOQs. Please send your detailed requirements for an exact MOQ and wholesale price.

Q21What customization services do you offer? How far can you customize?

We support full customization: hair texture, length, color, density, lace type, wig structure, private-label logo, custom boxes, tags and package design. We provide one-stop OEM and ODM service for your hair brand.

Q22How long does it take from order to delivery?

Stock orders ship within 1-3 working days. Custom orders take 7-12 working days of production. Global shipping takes 5-12 days depending on the destination. We guarantee a stable lead time for bulk orders.

Q23Where is your factory? Can I visit it?

Our factory is located in Xuchang, China - the world-famous hair capital with a complete industrial chain. Our team has over 13 years of production experience. Factory visits are warmly welcomed by appointment.

Q24How do you ensure consistent quality for bulk orders?

We have served over 25,000 global clients and export more than 20,000 pieces monthly. For bulk orders, we provide pre-production samples for confirmation and support third-party inspection to ensure uniform quality, color and texture.

Q25What payment methods do you accept? Is my payment secure?

We support secure international payment methods and provide 100% buyer protection. All transactions are safe and traceable for wholesale clients.

Q26Where do you source your hair? Raw hair vs virgin hair - which should I choose?

Our raw hair is sourced from high-quality Vietnamese and Burmese human hair with full cuticles aligned. Raw hair is the highest grade with zero processing. Virgin hair is premium, unprocessed hair with great cost performance. Choose raw hair for high-end brand positioning; choose virgin hair for hot-selling mainstream inventory.

Q27Can you handle customs clearance and shipping documents?

Yes. We provide complete export documents, commercial invoices, packing lists and customs declaration files to support smooth global customs clearance for wholesale buyers.

Q28What other hair products do you offer besides wigs?

We supply the full hair product line: glueless wigs, lace frontal and closure wigs, V/U/headband wigs, bob wigs, human hair bundles, hair extensions, clip-in hair, bulk hair and crochet hair. One-stop hair sourcing is available.

Q29What are the advantages of choosing WQhair over other factories?
  1. 13+ years of professional production experience in the Xuchang hair industry base
  2. Stable mass production capacity (20,000+ pieces exported monthly)
  3. Full custom and private-label service
  4. Complete export documents and global shipping support
  5. Factory-direct prices with stable quality
  6. 25,000+ verified global customers
Q30I want to start working with you. What is the first step?

Simply send us your required hair style, length, quantity and customization needs. Our professional foreign trade team will provide an exact quotation, lead time and wholesale solution immediately. Factory visits are also available.

Q31Do you provide free samples? What is your sample policy?

We support custom wig samples for quality checking. Sample orders are accepted before bulk cooperation. The sample price differs from the bulk wholesale price, and a bulk-order discount is offered after sample confirmation.

Q32Can I mix different styles and lengths in one wholesale order?

Yes, we support mixed-style wholesale orders for regular stock items, helping sellers test the market with low inventory pressure.

Q33Do you support private-label brand logos and custom packaging?

Absolutely. We provide custom logo stickers, custom tags, custom gift boxes, custom silk bags and brand packaging design services for hair brand sellers.

Q34What countries do you ship to?

We ship worldwide, including the USA, Canada, UK, Europe, Australia, Africa, the Middle East and Southeast Asia, through stable and safe international shipping channels.

Q35Will I be charged customs tax when importing wigs?

Import tax depends on your country's local customs policy. For wholesale orders, we can help declare a lower reasonable value to reduce customs tax risk.

Q36Are your wigs suitable for resale and store inventory?

Yes. Our products have stable quality, a low return rate and a strong market reputation. Many Amazon, Shopify, Instagram and local store sellers cooperate with us for long-term, stable supply.

Q37Do you provide after-sales support for bulk orders?

We have a professional after-sales team for wholesale clients, supporting quality-problem replacements, technical guidance and long-term order follow-up.

Q38What is your best-selling wig style for foreign markets?

Our top trending styles are 13x6 HD lace wigs, glueless wigs, V-part wigs, water wave, body wave, straight hair and 613 blonde wigs - all with huge demand in overseas markets.

Q39Can you keep my design and brand information confidential?

Yes. We strictly protect all customer custom designs, brand logos and private-label information. We never disclose or resell client-exclusive designs.

Q40Is your hair pre-plucked and ready to wear?

Most of our lace wigs come with a natural pre-plucked hairline, baby hair and a ready-to-wear style, saving installation time for end customers.

Q41Do you provide dropshipping service?

Yes, we support global dropshipping. We ship directly to your customers with no invoice or factory logo inside the package, protecting your brand privacy.

Q42How do you guarantee no shedding and no tangling for bulk orders?

We use double-reinforced stitching technology and full cuticle-aligned raw materials. Each piece is strictly inspected before shipment to ensure minimal shedding and tangling for wholesale inventory.

Still have a question?

Send us your requirements and our team will reply within 24 hours with a tailored quote.

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📞  +86-17895927931

✉️  [email protected]

📍 7th Floor, Yipin Lanwan, Intersection of Weiwen Rd & Xinxing Rd,

      Weidu District, Xuchang, Henan, China

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